Cancel My Order

Last Updated: October 14, 2026
Currency: United States Dollar (USD)
Regions Covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Wdypuzzle, operated by WDYPUZZLE HOLDINGS, understands that customers may occasionally need to cancel an order, correct delivery information, or make another change shortly after checkout.

Because Coffee Table orders may move into inspection, protective packaging, and carrier preparation soon after payment is confirmed, cancellation depends on both when the request is submitted and how far the order has progressed through fulfillment.

This policy explains how to request a cancellation, when an order can no longer be stopped, and how approved cancellation refunds are handled.

1. Cancellation Window

Customers may request cancellation within:

24 hours after placing the order

provided the order has not already reached a stage where fulfillment can no longer reasonably be stopped.

Submitting the request within 24 hours does not automatically guarantee cancellation.

The order must still be eligible when Wdypuzzle reviews the request.

2. Contact Us as Soon as Possible

If you decide to cancel an order, contact Wdypuzzle immediately.

Email: support@wdypuzzle.com

Please use the subject line:

Cancel My Order – Order #[Order Number]

Include:

Full name
Order number
Email address used at checkout
Product you want to cancel
Quantity
Clear statement that you want to cancel the order

Complete information helps us locate the order and check its fulfillment status more quickly.

3. When Cancellation Is Confirmed

An order is not canceled simply because a request has been sent.

Wdypuzzle must first review the order status.

The cancellation becomes effective only after Wdypuzzle sends written confirmation that the order has been canceled.

Until that confirmation is received, the order should still be considered active.

4. When an Order May No Longer Be Canceled

Cancellation may no longer be available once an order has entered stages such as:

Final product preparation
Final inspection
Furniture packaging
Shipping-label creation
Carrier or freight scheduling
Carrier pickup
Carrier handoff
Export processing
Customs processing for international orders

Coffee Tables may require more protective packaging and shipping coordination than smaller products, so fulfillment can progress quickly.

5. Orders Already Shipped

Once a shipment has entered the carrier network, it can no longer be handled as a standard pre-shipment cancellation.

If you no longer want the Coffee Table after shipment:

Allow the shipment to be delivered.
Review the Wdypuzzle Return & Refund Policy.
Submit an eligible return request after delivery.

Please do not refuse delivery simply because you changed your mind.

A refused delivery is not automatically an approved cancellation or return.

6. Order Changes

If you need to change an order rather than cancel it, contact Wdypuzzle as soon as possible.

Possible changes may include:

Recipient name
Shipping address
Telephone number
Coffee Table design
Finish
Variant
Quantity
Other order information

Changes are subject to the current order status and are not guaranteed once fulfillment has begun.

7. Changing to Another Coffee Table

If you want to replace the ordered Coffee Table with another:

Design
Finish
Size or configuration where offered
Variant

the original eligible order may need to be canceled first.

You may then place a new order for the preferred product.

The original order must still qualify for cancellation.

8. Shipping Address Corrections

Customers are responsible for reviewing their shipping address before checkout is completed.

If you notice an error after ordering, contact Wdypuzzle immediately.

Please provide:

Order number
Full name
Original shipping address
Correct shipping address
Email address used during checkout

We will try to make the correction if the order has not progressed too far into fulfillment.

9. Address Changes After Shipment

Once the shipment has entered the carrier network, Wdypuzzle may no longer be able to change the delivery address.

Where available, the carrier may offer:

Address correction
Package intercept
Rerouting
Delivery management

Availability and fees are determined by the carrier.

Additional costs caused by an incorrect customer-provided address may be the customer's responsibility where legally permitted.

10. Full-Order Cancellation

Customers may request cancellation of the entire order while it remains eligible.

If Wdypuzzle approves the cancellation before shipment, the eligible amount paid for the canceled order will be refunded according to this policy.

11. Partial Cancellation

If an order contains more than one Coffee Table, customers may request cancellation of selected items or quantities.

Partial cancellation can only be approved if the affected products remain at a stage where fulfillment can reasonably be stopped.

Please identify:

Order number
Coffee Table
Variant or finish where applicable
Quantity to cancel

12. Promotions and Partial Cancellations

Canceling part of an order may affect the original purchase conditions.

This can include:

Free-shipping qualification
Promotional discounts
Bundle pricing
Minimum-order offers
Promotional gifts

If the remaining order no longer qualifies for the original offer, the order total may be recalculated according to the applicable promotion terms.

13. Free Shipping After a Partial Cancellation

If a partial cancellation reduces the remaining order subtotal below the applicable free-shipping threshold, the standard shipping charge may apply to the remaining order where permitted by the original terms.

Current shipping rates and free-shipping thresholds are stated in the Wdypuzzle Shipping Policy.

14. Cancellation Fee

Wdypuzzle does not charge a standard cancellation fee for an eligible order successfully canceled before shipment.

We do not apply a separate standard:

Administrative cancellation fee
Cancellation authorization fee
Cancellation processing fee

15. Shipping Charges on a Canceled Order

If an entire order is successfully canceled before shipment, any eligible standard shipping charge collected for that canceled order will also be refunded.

Optional carrier or delivery services that have already been performed or charged may be treated separately where legally permitted.

16. Cancellation by Wdypuzzle

Wdypuzzle may occasionally need to hold, decline, or cancel an order for a legitimate reason.

Examples may include:

Payment failure
Payment cannot be verified
Suspected unauthorized transaction
Suspected fraud
Incomplete billing information
Incomplete shipping information
Unsupported delivery location
Product unavailable
Inventory discrepancy
Product damage identified before shipment
Quality-control issue
Significant pricing error
Technical checkout error
Carrier service unavailable
Fulfillment becoming impossible because of circumstances outside our reasonable control

Where practical, we may contact the customer using the information supplied during checkout.

17. Product Availability Problems

A Coffee Table shown as available may occasionally become unavailable because of:

Inventory error
Unexpected demand
Product damage
Quality-control issue
Fulfillment problem
Other availability issue

If Wdypuzzle cannot fulfill a paid order, the affected order or product may be canceled.

The eligible amount will be returned to the original payment method.

18. Product Inspection Before Shipment

Wdypuzzle may inspect a Coffee Table before shipment.

If a significant issue is identified and a suitable replacement is unavailable, Wdypuzzle may cancel the order rather than knowingly ship a product that does not meet the expected condition.

The applicable eligible amount will be refunded.

19. Payment Verification

Some orders may require additional payment or transaction verification before fulfillment.

Additional review may occur when:

Billing and shipping information appear inconsistent
Multiple payment attempts fail
Multiple orders are submitted within a short period
Customer information is incomplete
A payment provider flags the transaction
Unauthorized activity is suspected

This review does not automatically mean the order will be canceled.

20. Information We May Request

For ordinary order verification, Wdypuzzle may request information such as:

Full name
Order number
Email address
Telephone number
Billing address
Shipping address
Confirmation of the product ordered

Wdypuzzle will not normally ask customers through ordinary email for:

Complete credit card number
CVV or CVC
Banking password
PayPal password
Payment-account password
One-time authentication code

21. Duplicate Orders

If you accidentally place the same order more than once, contact Wdypuzzle immediately.

Please provide all relevant order numbers.

A duplicate order is not automatically canceled.

Each order must still qualify for cancellation under this policy.

22. Furniture Packaging and Cancellation

Coffee Tables may require:

Reinforced cartons
Protective wrapping
Foam
Corner protection
Hardware packaging
Separate component cartons
Carrier coordination

Once furniture packaging has materially progressed, the order may no longer be cancellable even if the 24-hour request period has not yet ended.

23. Carrier Scheduling

Depending on the product, package dimensions, destination, and shipping method, a Coffee Table order may require advance carrier scheduling.

If carrier pickup has already been arranged or the shipment has entered carrier processing, cancellation may no longer be available.

24. Refunds for Approved Cancellations

After a cancellation has been approved, Wdypuzzle normally submits the eligible refund within:

7 business days after cancellation approval

The refund is normally returned to the original payment method.

A bank, card issuer, PayPal, or other payment provider may require additional time to post the refund.

25. Refund Method

Approved cancellation refunds are normally returned to the payment method used for the original transaction.

For example:

Credit or debit card: Original card
PayPal or other supported payment account: Original transaction

Refunds generally cannot be redirected to:

Another person's account
A different card
An unrelated bank account
Another unrelated payment method

26. Refund Currency

Approved cancellation refunds are processed in:

United States Dollars (USD)

If the customer's financial institution converted the original purchase into another currency, the local-currency refund may differ due to:

Exchange-rate changes
Currency-conversion fees
Bank policies
Payment-provider policies

Wdypuzzle does not control these independent exchange-rate differences.

27. Pending Payment Authorizations

A canceled or unsuccessful transaction may temporarily remain visible as a pending authorization.

A pending authorization does not always mean that a completed payment was collected.

If payment was never captured, the financial institution may:

Void the authorization
Release it
Allow it to expire

rather than process a separate refund.

The financial institution determines when the pending amount becomes available again.

28. Refused Deliveries

Please do not refuse delivery as a method of canceling an order.

Once the shipment enters the carrier network, it is no longer handled under the standard cancellation procedure.

A refused shipment may:

Be returned to sender
Incur carrier return charges
Require receipt and inspection before refund review
Be handled according to the Return & Refund Policy

Customer-related carrier costs may apply where legally permitted.

29. Uncollected Shipments

Failure to accept or collect a shipment from:

Carrier facility
Pickup point
Delivery terminal
Other designated collection location

does not create an approved cancellation.

If a shipment is returned to Wdypuzzle, the applicable resolution will be determined under the Shipping Policy and Return & Refund Policy.

30. Cancellation vs. Return

Cancellation and return apply at different stages of the transaction.

Before shipment: Cancel My Order / Cancellation Policy
During shipment: Shipping Policy
After delivery: Return & Refund Policy

Once the Coffee Table has shipped, the standard cancellation process generally ends.

31. International Orders

International orders generally follow the same cancellation requirements.

Once an order enters:

Export processing
Carrier processing
Customs processing

cancellation may no longer be possible.

Failure to pay destination-country:

VAT
GST
Import duties
Brokerage fees
Customs charges

does not automatically create an approved cancellation.

32. International Cancellation Refunds

Approved cancellation refunds for international orders are processed in:

USD

If the customer's payment provider converted the original payment into another currency, the amount received in local currency may differ because of exchange-rate changes or financial-institution charges.

33. Consumer Rights

Nothing in this Cancellation Policy is intended to remove or restrict consumer rights that cannot legally be waived.

Customers may have additional rights depending on their:

State
Province
Country
Jurisdiction

Where mandatory law provides greater protection, the applicable legal requirement takes priority.

34. Related Wdypuzzle Policies

This Cancellation Policy should be read together with our:

Shipping Policy
Return & Refund Policy
Payment Methods Policy
Privacy Policy
Terms of Service

Each policy addresses a different stage of the transaction.

35. Changes to This Policy

Wdypuzzle may update this Cancellation Policy when:

Fulfillment procedures change
Shipping arrangements change
Payment systems change
Product availability changes
Business practices change
Legal requirements change

When a revised version is published, the Last Updated date will be updated.

36. Contact Wdypuzzle

For order cancellations, address corrections, duplicate orders, or other pre-shipment changes, contact:

WDYPUZZLE HOLDINGS
Brand: Wdypuzzle

Business Address:
4601 NEWCASTLE ROAD
STOCKTON, CALIFORNIA 95215
United States

Phone: +1 (601) 517-6310

Email: support@wdypuzzle.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Pacific Time

For an existing order, please include your Order ID and the email address used during checkout.

For cancellation requests, use:

Cancel My Order – Order #[Order Number]

An order is considered canceled only after Wdypuzzle confirms the cancellation in writing.