Return and Refund Policy

Last Updated: October 14, 2026
Currency: United States Dollar (USD)
Regions Covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Wdypuzzle, operated by WDYPUZZLE HOLDINGS, wants customers to understand clearly what happens if a Coffee Table purchase does not work out.

This Return & Refund Policy explains when a product may be returned, how to request a return, what condition the product must be in, who is responsible for return shipping, how damaged or incorrect products are handled, and how approved refunds are processed.

This policy applies to eligible purchases made directly through the official Wdypuzzle website.

1. Return Window

Wdypuzzle accepts eligible return requests within:

30 calendar days from the carrier-confirmed delivery date.

The 30-day period begins on the date carrier tracking shows the shipment as delivered.

If a Coffee Table is delivered in multiple packages, the return period for the complete product begins when the final required package has been delivered.

Requests submitted after the 30-day period may be declined unless applicable law provides additional rights.

2. Reasons You May Request a Return

Eligible return reasons may include:

• You changed your mind
• You ordered the wrong Coffee Table
• You selected the wrong design, color, finish, or variant
• The table does not suit your intended space
• The product arrived damaged
• The product is defective
• You received the wrong product
• Required hardware or components are missing
• The shipment arrived materially incomplete
• The product is materially different from its listing

Return eligibility depends on both the reason for the return and the condition of the product.

3. Change-of-Mind Returns

Wdypuzzle accepts eligible change-of-mind returns within the 30-day return period.

For a standard change-of-mind return, the Coffee Table should generally be:

• Unused
• Clean
• Unmodified
• Complete
• Free from customer-caused damage
• Returned with all originally supplied components
• Returned with all hardware where applicable
• Securely packaged for return transportation

Reasonable unpacking and inspection do not automatically make the product ineligible for return.

4. Coffee Table Return Condition

For an eligible change-of-mind return, all originally included components should be returned.

Depending on the product, these may include:

• Tabletop
• Legs
• Base
• Support components
• Shelves where applicable
• Hardware
• Fasteners
• Decorative components
• Instructions
• Other included parts

Missing important components may affect return eligibility or the refundable amount where legally permitted.

5. Assembled or Modified Furniture

Assembly alone does not automatically make a product ineligible if it can be safely disassembled and returned in an acceptable condition.

However, standard change-of-mind eligibility may be affected if the Coffee Table has been:

• Permanently installed
• Drilled
• Cut
• Glued
• Painted
• Refinished
• Structurally modified
• Damaged during assembly
• Altered in another permanent way

This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.

6. How to Start a Return

Contact Wdypuzzle before sending any product back.

Email: support@wdypuzzle.com

Please include:

• Full name
• Order number
• Email address used during checkout
• Product you want to return
• Quantity
• Reason for the return
• Photos or video where relevant

For faster identification, use the subject line:

Return Request – Order #[Order Number]

7. Return Authorization Is Required

Do not ship a Coffee Table back before receiving return authorization from Wdypuzzle.

After reviewing your request, we may provide:

• Return authorization
• Approved return address
• Shipping instructions
• Carrier instructions
• Prepaid return label where applicable
• Packaging instructions
• Product-specific return directions

Receiving return authorization does not mean that a refund has already been approved.

The returned product may still need to be received and inspected.

8. Return Address

The Wdypuzzle business address is not automatically the return-processing address for every order.

Do not independently send a return to:

4601 NEWCASTLE ROAD, STOCKTON, CALIFORNIA 95215

unless Wdypuzzle specifically provides that address in written return instructions.

Unauthorized returns may be delayed or difficult to identify.

9. Return Method

Authorized returns are handled according to instructions provided by Wdypuzzle.

Depending on the size and packaging of the Coffee Table, the return may involve:

• Standard parcel shipping
• Oversized parcel service
• Another appropriate carrier service

Customers should:

• Follow the approved return instructions
• Package the product securely
• Retain proof of shipment
• Keep the return tracking number where available

10. Change-of-Mind Return Shipping

For an eligible return caused by:

• Change of mind
• Wrong design selected by the customer
• Wrong color or finish selected
• Product no longer wanted
• Product not suitable for the customer's intended space

the:

Customer is responsible for return shipping costs.

Return shipping costs for standard change-of-mind returns are generally non-refundable unless applicable law requires otherwise.

11. Damaged, Defective, Incorrect, or Incomplete Products

Wdypuzzle covers reasonable authorized return shipping when we verify that a Coffee Table:

• Arrived damaged
• Arrived defective
• Was the wrong product
• Was materially incomplete because of a Wdypuzzle fulfillment error

Depending on the situation, Wdypuzzle may provide:

• Replacement hardware
• Replacement component
• Replacement product
• Prepaid return arrangements
• Authorized return
• Refund

Please wait for instructions before purchasing return shipping independently.

Unauthorized return-shipping costs may not be reimbursed.

12. No Restocking Fee

Wdypuzzle does not charge a standard restocking fee for eligible authorized returns.

We also do not charge a separate standard:

• Return authorization fee
• Return processing fee
• Administrative return fee

This does not prevent a reasonable refund adjustment where legally permitted if a returned product has:

• Customer-caused damage
• Missing components
• Missing hardware
• Significant modification
• Another condition that materially reduces its value

13. Return Packaging

Coffee Tables must be securely packaged for return transportation.

Whenever reasonably possible, reuse the original:

• Shipping carton
• Protective wrapping
• Foam
• Corner protection
• Interior supports
• Hardware packaging
• Protective inserts
• Separate component cartons

If the original packaging is unavailable, use sturdy replacement packaging suitable for furniture transportation.

14. Protecting Furniture During Return Shipping

The Coffee Table should be protected against:

• Scratching
• Impact
• Movement inside the carton
• Crushed corners
• Surface damage
• Loose-hardware damage

Hardware and smaller components should be secured so they cannot move freely inside the package.

15. Damage During Return Shipping

Customers are responsible for taking reasonable care when packaging a change-of-mind return.

Where legally permitted, the refundable amount may be affected if the returned Coffee Table is materially damaged during transportation because of clearly inadequate packaging.

Any adjustment will be based on the actual condition of the returned product.

16. Damaged Products

Please inspect your Coffee Table shortly after delivery.

If it arrives damaged, contact Wdypuzzle as soon as reasonably possible.

Please provide:

• Order number
• Photo of the shipping label
• Photos of the outer packaging
• Photos of internal protective packaging
• Clear photos or video showing the damage
• Brief description of the issue

Keep the product and packaging until Wdypuzzle confirms the next step.

17. Defective Products

If you believe your Coffee Table has a manufacturing or structural defect, contact Wdypuzzle within the applicable return period.

Please provide:

• Order number
• Description of the issue
• Photos or video where useful

Depending on the verified issue and product availability, Wdypuzzle may offer:

• Replacement hardware
• Replacement component
• Replacement product
• Authorized return
• Refund

18. Missing Hardware or Components

Before reporting something missing, please inspect:

• Main carton
• Protective inserts
• Foam compartments
• Hardware bags
• Separate component cartons
• Underside packaging

If a required component remains missing, contact Wdypuzzle with:

• Order number
• Product name
• Description of the missing item
• Photos of received contents where useful

Where practical, Wdypuzzle may send the missing component without requiring the entire table to be returned.

19. Wrong Product Received

If you receive a Coffee Table different from the product shown on your order confirmation, avoid:

• Full assembly
• Drilling
• Painting
• Refinishing
• Permanent installation
• Other substantial modification

Contact Wdypuzzle and provide:

• Order number
• Photo of the received product
• Photo of the shipping label
• Photo of the packaging
• Brief explanation

After verification, Wdypuzzle will provide an appropriate resolution.

20. Product Dimensions and Fit

Customers should carefully review the dimensions shown on the product page before ordering.

Lifestyle photography may make a Coffee Table appear larger or smaller because of:

• Camera angle
• Room size
• Nearby furniture
• Styling
• Perspective

If the published dimensions are accurate but the table does not suit the customer's space, an otherwise eligible return is generally treated as a change-of-mind return.

If the published dimensions were materially inaccurate, contact Wdypuzzle for review.

21. Delivery Access and Fit

Before ordering furniture, customers should consider whether the packaged product can reasonably reach the intended location.

This may include checking:

• Doorways
• Hallways
• Stairways
• Elevators
• Building entrances
• Gates
• Other access restrictions

If the published product information was accurate but the shipment cannot fit through the customer's premises, the situation will generally be treated as a change-of-mind matter, subject to applicable law.

22. Color and Finish Differences

Product appearance may vary somewhat because of:

• Photography
• Room lighting
• Camera settings
• Monitor calibration
• Mobile-device settings
• Screen brightness
• Viewing angle

Minor display-related differences do not automatically make a Coffee Table defective.

If the physical product is materially different from its listing, contact Wdypuzzle for review.

23. Natural Material Variation

Some Coffee Tables may use wood or other naturally variable materials.

Normal differences may appear in:

• Grain
• Tone
• Texture
• Knots
• Natural markings
• Surface patterns
• Material character

These variations are not automatically considered defects when they are consistent with the product description and the nature of the material.

24. Assembly Damage

Damage caused during customer assembly is generally different from a manufacturing defect.

Examples may include:

• Over-tightening hardware
• Using incorrect hardware
• Forcing components together
• Unauthorized drilling
• Improper installation
• Dropping components
• Painting or refinishing
• Structural modification

If you believe a component was defective before assembly, stop assembly where practical and contact Wdypuzzle.

25. Products That May Not Qualify for a Standard Return

A standard change-of-mind return may be declined when:

• The request is submitted after 30 calendar days
• The product is returned without authorization
• The product shows substantial use
• The Coffee Table has been permanently modified
• The product was materially damaged during assembly
• Required components or hardware are missing
• Customer-caused damage is present
• The product was materially damaged because of inadequate return packaging
• The product was clearly disclosed as final sale before purchase

These conditions do not remove mandatory rights concerning damaged, defective, incorrect, incomplete, or misdescribed products.

26. Final Sale Products

A product is considered final sale only when that condition is clearly disclosed before purchase.

The disclosure may appear on:

• Product page
• Shopping cart
• Checkout

where applicable.

Clearly identified final-sale products may not qualify for a standard change-of-mind return.

Mandatory consumer rights remain unaffected.

27. Return Inspection

After an authorized return reaches the approved return location, Wdypuzzle may inspect:

• Product identity
• Overall condition
• Tabletop
• Legs or base
• Surface finish
• Included hardware
• Included components
• Signs of use
• Assembly status
• Modifications
• Customer-reported issue
• Return packaging

Inspection is completed before the refund is finalized.

28. Refund Approval

A refund becomes eligible after:

1. The return has been authorized.
2. The Coffee Table has been received.
3. The product has been inspected.
4. The return has been approved under this policy.

Where a full refund applies, Wdypuzzle refunds the eligible amount paid for the returned product.

29. Refund Processing Time

After an eligible return has been received, inspected, and approved, Wdypuzzle normally submits the refund within:

7 business days after return approval.

This is Wdypuzzle's refund-processing period.

Additional time may be required by the customer's financial institution.

30. Refund Method

Approved monetary refunds are normally returned to the:

Original payment method used for the purchase

For example:

Credit or debit card: Original card
PayPal: Original PayPal transaction
Other supported payment service: Original transaction

Refunds generally cannot be redirected to:

• Another person's payment account
• A different card
• An unrelated bank account
• Another unrelated payment method

31. Refund Currency

Approved refunds are processed in:

United States Dollars (USD)

If the customer's financial institution converted the original transaction into another currency, the local-currency amount returned may differ because of:

• Exchange-rate changes
• Currency-conversion fees
• Bank policies
• Payment-provider policies

Wdypuzzle does not control these independent currency-conversion differences.

32. Bank Processing Time

Wdypuzzle's 7-business-day refund-processing period is separate from the financial institution's posting period.

After Wdypuzzle submits an approved refund, additional time may be required by:

• Bank
• Card issuer
• PayPal
• Other payment provider

Wdypuzzle cannot control or accelerate their processing schedule.

33. Original Shipping Charges

For a standard change-of-mind return:

Original outbound shipping charges are generally non-refundable

unless applicable law requires otherwise.

If a full return results from a verified:

• Damaged product
• Defective product
• Incorrect product
• Wdypuzzle fulfillment error

eligible standard outbound shipping charges paid directly to Wdypuzzle may be included in the refund where appropriate.

34. Free Shipping Orders

An order that originally qualified for free standard shipping does not automatically qualify for free return shipping.

For an eligible change-of-mind return:

The customer is responsible for return shipping.

For verified damaged, defective, incorrect, or materially incomplete products caused by Wdypuzzle:

Wdypuzzle covers reasonable authorized return shipping.

35. Partial Returns

If an order contains multiple Coffee Tables, customers may return selected eligible products.

Each returned product must individually satisfy the applicable return requirements.

A partial return may affect:

• Bundle pricing
• Promotional discounts
• Minimum-order offers
• Free-shipping eligibility

where this was clearly part of the original promotion and where legally permitted.

36. Exchanges

Wdypuzzle does not offer standard direct exchanges.

If you want another:

• Coffee Table
• Design
• Finish
• Color
• Variant

please return the original eligible product and place a separate order for the preferred item.

A replacement provided to resolve verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.

37. Replacement Components

Where practical, Wdypuzzle may resolve an issue by supplying a replacement component instead of requiring the complete table to be returned.

This may include:

• Hardware
• Fasteners
• Leg or base components
• Support pieces
• Other included parts

Availability depends on the product and specific issue.

38. Replacement Products

Where appropriate, Wdypuzzle may provide a replacement Coffee Table for a verified:

• Damaged product
• Defective product
• Incorrect product
• Materially incomplete product

Replacement availability depends on current inventory.

If a suitable replacement is unavailable, another eligible resolution may be offered.

39. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not automatically:

• An approved cancellation
• An authorized return
• An approved refund

A refused Coffee Table may need to be returned, received, and inspected before any refund can be reviewed.

Carrier return charges may apply where legally permitted.

40. Returned-to-Sender Shipments

A shipment may be returned to sender because of:

• Incorrect address
• Incomplete address
• Repeated unsuccessful delivery attempts
• Failure to accept or collect the shipment
• Recipient refusal
• Restricted delivery access

Wdypuzzle will review the circumstances after the shipment has been returned.

Customer-related carrier or re-shipping charges may apply where legally permitted.

41. Lost Shipments

A delayed shipment is not automatically considered lost.

If the carrier confirms that an order was lost before delivery, no physical return is required.

Depending on the circumstances and product availability, Wdypuzzle may provide:

• Replacement
• Refund

Lost-shipment procedures are explained further in our Shipping Policy.

42. Delivered but Not Received

If tracking shows Delivered but you cannot locate the shipment, first check:

• Building entrance
• Reception
• Mailroom
• Receiving area
• Household members
• Neighbors
• Building management
• Carrier delivery photograph or notice

If the shipment remains missing, contact Wdypuzzle with the order number and tracking information.

We may review carrier records before determining the appropriate next step.

43. Order Cancellation

Cancellation before shipment is governed by our Cancel My Order / Cancellation Policy.

Customers may request cancellation within:

24 hours after placing the order

provided fulfillment has not progressed beyond a stage where the order can reasonably be stopped.

Once the order has shipped, it generally can no longer be handled through the standard pre-shipment cancellation process.

44. International Returns

This Return & Refund Policy applies to eligible orders shipped to:

• United States
• United Kingdom
• France
• Germany
• Australia
• Spain
• Canada
• Italy
• Belgium
• Portugal

International furniture returns may require additional:

• Carrier documentation
• Customs documentation
• Product information
• Return declarations

Please wait for Wdypuzzle's return instructions before arranging an international return.

45. Duties, VAT, GST, and Customs Charges

Refund treatment for:

• Import duties
• VAT
• GST
• Brokerage charges
• Customs-processing fees

may depend on:

• Destination
• Return reason
• Whether Wdypuzzle collected the charge
• Applicable customs requirements
• Applicable law

Charges paid directly to an independent carrier, customs authority, or brokerage provider may be subject to that organization's own refund process.

46. Abuse of the Return Process

Wdypuzzle may investigate activity that reasonably appears to involve fraudulent or abusive use of the return process.

Examples may include:

• Returning a different product
• Intentionally removing components
• Falsifying product damage
• Altering furniture and claiming it arrived that way
• Repeated misuse of return procedures

Nothing in this section prevents customers from making legitimate claims involving damaged, defective, incorrect, incomplete, or misdescribed products.

47. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or reduce consumer rights that cannot legally be waived.

Customers may have additional rights depending on their:

• State
• Province
• Country
• Jurisdiction

Where applicable law provides greater protection than this policy, the mandatory legal requirement takes priority.

48. Related Wdypuzzle Policies

This Return & Refund Policy should be read together with our:

• Shipping Policy
• Cancel My Order / Cancellation Policy
• Payment Methods Policy
• Privacy Policy
• Terms of Service

Each policy addresses a different stage of the transaction.

49. Changes to This Policy

Wdypuzzle may update this Return & Refund Policy when:

• Product operations change
• Return procedures change
• Shipping arrangements change
• Payment procedures change
• Business practices change
• Legal requirements change

When a revised version is published, the Last Updated date will be updated.

50. Contact Wdypuzzle

For questions about returns, damaged or defective Coffee Tables, incorrect products, missing hardware or components, replacement requests, or refunds, contact:

WDYPUZZLE HOLDINGS
Brand: Wdypuzzle

Business Address:
4601 NEWCASTLE ROAD
STOCKTON, CALIFORNIA 95215
United States

Phone: +1 (601) 517-6310

Email: support@wdypuzzle.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Pacific Time

For an existing order, please include your Order ID whenever available.

For return requests, use:

Return Request – Order #[Order Number]

Please do not send complete card numbers, CVV codes, banking passwords, PayPal passwords, payment-account passwords, one-time authentication codes, or other unnecessary sensitive credentials by email.