Privacy policy

Last Updated: October 14, 2026
Regions Covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Wdypuzzle, operated by WDYPUZZLE HOLDINGS, respects the privacy of customers and visitors who use our website.

This Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected when you browse Wdypuzzle, view or purchase a Coffee Table, contact customer support, request shipping assistance, cancel an order, submit a return or refund request, or otherwise interact with our online store.

The exact information processed depends on how you use the website and which services are involved in your transaction.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed through Wdypuzzle in connection with activities such as:

Browsing the website
Viewing Coffee Tables
Using the shopping cart
Completing checkout
Placing an order
Making a payment
Receiving order communications
Requesting shipping or tracking assistance
Updating delivery information
Requesting cancellation
Requesting a return or refund
Reporting damaged, defective, incorrect, or incomplete products
Contacting customer support
Submitting a review where available
Receiving marketing communications where offered
Interacting with cookies or similar website technologies

This policy does not control the independent privacy practices of third-party websites or services that Wdypuzzle does not operate.

2. Information You Provide Directly

Depending on the interaction, customers may provide information such as:

Full name
Email address
Telephone number
Billing address
Shipping address
Delivery information
Order number
Coffee Table selected
Product quantity
Product variant or finish
Customer-service messages
Cancellation information
Return information
Refund information
Photos or videos submitted for product support
Review content
Marketing preferences
Other information voluntarily provided

Please provide only information reasonably necessary for the applicable transaction or request.

3. Order Information

When you place an order, Wdypuzzle may collect or process information such as:

Customer name
Contact details
Billing address
Shipping address
Coffee Table ordered
Quantity
Product variant where applicable
Order value
Discounts
Shipping method
Shipping charge
Transaction status
Order number
Tracking information
Delivery status
Cancellation status
Return status
Refund status

This information may be used to process and manage the transaction.

4. Coffee Table Product Support Information

If you contact Wdypuzzle about a Coffee Table, we may use information related to:

Product identity
Dimensions
Materials
Finish
Color
Assembly
Included hardware
Included components
Shipping
Delivery
Damage
Defects
Missing components
Incorrect products
Return requests
Refund requests
Replacement requests

The information required depends on the nature of the support request.

5. Photos and Videos Sent to Support

Customers may voluntarily provide photos or videos when reporting issues such as:

Shipping damage
Surface damage
Structural damage
Product defect
Missing hardware
Missing components
Incorrect product
Packaging damage
Materially different product

Wdypuzzle may use this material to evaluate the issue and determine an appropriate resolution.

Please avoid including unrelated people, financial credentials, government identification, or other unnecessary sensitive information in submitted photos or videos.

6. Payment Information

Payments are completed through the payment methods available during checkout.

Depending on the payment method, sensitive payment information may be processed directly by an independent payment provider rather than by Wdypuzzle.

Wdypuzzle may receive limited transaction information such as:

Payment status
Transaction identifier
Payment-method type
Amount paid
Last four digits of a payment card where available
Refund status

Customers should enter sensitive payment details only through the official checkout.

7. Sensitive Payment Information

Please do not send the following through ordinary email or customer-support messages:

Complete credit or debit card number
CVV or CVC
Online-banking password
Payment-account password
One-time authentication code
Other sensitive financial credentials

Wdypuzzle Support does not normally need this information to locate or review an ordinary order.

8. Information Collected Automatically

When you use the Wdypuzzle website, certain technical information may be collected automatically depending on the technologies enabled on the site.

This may include:

IP address
Browser type
Device type
Operating system
Language setting
Approximate location derived from IP address
Referring page or website
Pages viewed
Products viewed
Time spent on pages
Click activity
Search activity
Shopping-cart activity
Checkout interactions
Cookie identifiers
Device identifiers
Session information
Technical-error information

This information may help operate, secure, understand, and improve the website.

9. Cookies and Similar Technologies

Wdypuzzle may use cookies and similar technologies to support website functions.

Depending on the website configuration, these technologies may support:

Shopping cart functionality
Checkout
Session management
Security
Fraud prevention
Remembering preferences
Website performance
Analytics
Advertising or marketing where enabled

Some cookies may be necessary for the website to function correctly.

Other cookies may be optional depending on applicable law and the consent choices available to the visitor.

10. Essential Cookies

Essential technologies may support functions such as:

Maintaining a shopping cart
Completing checkout
Maintaining secure sessions
Preventing fraud
Remembering necessary website settings

Blocking essential cookies may prevent parts of the Wdypuzzle website from working correctly.

11. Analytics

Wdypuzzle may use analytics technologies to understand how visitors interact with the website.

Analytics may help us understand:

Which pages receive traffic
Which Coffee Tables receive interest
How visitors move through the website
General traffic sources
Browser and device patterns
Website performance
Checkout behavior
Technical problems

The exact information processed depends on the analytics technologies actually enabled.

12. Advertising and Marketing Technologies

Where enabled, advertising technologies may be used to:

Measure advertising performance
Measure conversions
Understand campaign effectiveness
Support remarketing where legally permitted
Present advertising based on website activity where permitted

These technologies may process information such as:

Cookie identifiers
Device identifiers
Browser information
Pages viewed
Products viewed
General interaction data

Their use may depend on visitor location, consent choices, and applicable law.

13. How Personal Information May Be Used

Wdypuzzle may use personal information for purposes such as:

Processing customer orders
Confirming transactions
Preparing Coffee Tables for shipment
Arranging delivery
Providing tracking information
Verifying shipping information
Responding to customer questions
Reviewing cancellation requests
Processing returns
Issuing approved refunds
Investigating damaged or defective products
Resolving missing-component issues
Handling incorrect-product claims
Providing replacements where appropriate
Preventing fraud
Protecting website security
Maintaining transaction records
Improving product information
Improving website functionality
Measuring website performance
Sending important order updates
Supporting marketing where permitted
Complying with legal obligations
Establishing or defending legal claims where necessary

14. Transactional Communications

Wdypuzzle may use customer contact information to send transaction-related messages such as:

Order confirmation
Payment confirmation
Payment-verification request
Shipping confirmation
Tracking information
Delivery update
Address-related message
Cancellation information
Return instructions
Refund confirmation
Replacement information
Customer-service response
Important transaction or security notice

These communications may be necessary to manage the purchase and are different from promotional marketing communications.

15. Marketing Communications

Where promotional communications are offered, customers may be able to subscribe voluntarily.

Marketing communications may include information about:

New Coffee Tables
New designs
New finishes
Product collections
Promotions
Discounts
Store updates

Where applicable law requires consent, the appropriate consent mechanism should be used.

16. Marketing Opt-Out

Customers may unsubscribe from promotional communications using:

An unsubscribe link provided in the message
Another available preference-control option
support@wdypuzzle.com

Unsubscribing from promotional marketing does not prevent necessary transactional communications about an existing order.

17. Customer Service Information

When you contact Wdypuzzle Support, information you provide may be used to:

Locate an order
Verify transaction information
Respond to questions
Review shipping problems
Investigate product issues
Review cancellation requests
Review returns
Process refunds
Resolve complaints
Maintain reasonable support records

For an existing transaction, providing the Order ID helps identify the relevant order.

18. Customer Reviews

If Wdypuzzle provides a customer-review feature, customers may voluntarily submit information such as:

Display name
Rating
Review title
Written review
Product photographs
Product videos

Information intentionally submitted for public display may become visible to other website visitors.

Do not include personal information in a public review that you do not want others to see.

19. Information From Service Providers

Wdypuzzle may receive information from companies that assist with operating the website or completing customer transactions.

Depending on the services actually used, these may include:

Payment providers
Shipping carriers
Fulfillment providers
Website-service providers
Security providers
Fraud-prevention services
Analytics services
Customer-support services
Email-service providers
Marketing services

The information received depends on the service being provided.

20. Sharing Personal Information With Service Providers

Wdypuzzle may share personal information where reasonably necessary for service providers to perform functions such as:

Payment processing
Order fulfillment
Shipping
Delivery
Returns
Refunds
Customer support
Website hosting
Website security
Fraud prevention
Analytics
Marketing
Professional services

Only information reasonably necessary for the relevant business purpose should be shared, subject to applicable law and contractual requirements.

21. Shipping and Delivery Providers

To ship and deliver a Coffee Table, information may be provided to applicable carriers or fulfillment providers.

This may include:

Recipient name
Shipping address
Telephone number
Email address where needed
Package information
Tracking information
Delivery instructions

Shipping companies may independently process this information according to their own privacy practices.

22. Furniture Delivery Information

Coffee Tables may require additional carrier coordination depending on:

Product dimensions
Package weight
Number of cartons
Destination
Delivery requirements

Where necessary to complete delivery, relevant contact and delivery information may be shared with the applicable carrier.

23. Payment Providers

Payment providers may process information needed to:

Authorize payment
Authenticate customers
Prevent fraud
Complete transactions
Process approved refunds

Banks, card networks, and other independent payment providers may have their own privacy practices.

Wdypuzzle does not control all processing performed independently by these organizations.

24. Legal Disclosures

Wdypuzzle may disclose information where reasonably necessary to:

Comply with applicable law
Respond to a valid legal request
Comply with a court order
Protect customer rights
Protect business rights
Investigate suspected fraud
Prevent abuse
Protect website security
Establish or defend legal claims

Information should not be disclosed beyond what is reasonably necessary or legally permitted.

25. Business Transfers

If Wdypuzzle or WDYPUZZLE HOLDINGS undergoes a merger, acquisition, reorganization, financing transaction, sale of assets, or similar business transaction, relevant personal information may be transferred as part of that transaction where permitted by law.

Any successor would remain subject to applicable privacy obligations concerning transferred personal information.

26. Sale, Sharing, and Targeted Advertising

Certain privacy laws use broad definitions of terms such as:

Sale
Sharing
Targeted advertising
Cross-context behavioral advertising

If Wdypuzzle uses advertising or analytics technologies that fall within these definitions, applicable privacy choices should be provided where required.

The exact treatment depends on the technologies actually enabled on the Wdypuzzle website and the privacy law applicable to the visitor.

27. Data Retention

Wdypuzzle may retain personal information for as long as reasonably necessary for purposes such as:

Completing transactions
Providing customer support
Processing returns
Processing refunds
Maintaining transaction records
Meeting tax and accounting requirements
Resolving disputes
Preventing fraud
Maintaining security
Complying with legal obligations

Different categories of information may require different retention periods.

When information is no longer reasonably necessary, it may be deleted, anonymized, aggregated, or otherwise restricted as appropriate.

28. Order and Transaction Records

Order information may be retained as reasonably necessary to:

Maintain purchase records
Process refunds
Resolve disputes
Respond to payment claims
Meet accounting requirements
Meet tax requirements
Prevent fraud
Comply with applicable law

29. Customer Support Records

Customer-service communications may be retained for a reasonable period necessary to:

Resolve the customer's issue
Maintain transaction history
Review earlier support matters
Resolve disputes
Prevent fraud
Comply with legal requirements

30. Marketing Preferences

Marketing preference information may be retained until the customer:

Unsubscribes
Withdraws consent
Changes the preference

Limited suppression information may be retained where reasonably necessary to continue honoring an unsubscribe request.

31. Data Security

Wdypuzzle uses reasonable administrative, technical, and organizational measures intended to help protect personal information against:

Unauthorized access
Loss
Misuse
Alteration
Improper disclosure

Security measures may include:

Secure website connections
Access controls
Payment-provider security measures
Fraud-prevention tools
Website-security monitoring

No online service, transmission method, network, or electronic-storage system can guarantee absolute security.

32. Customer Security Responsibilities

Customers should also take reasonable steps to protect their own personal and payment information.

We recommend:

Using the official Wdypuzzle website
Checking the website address before payment
Keeping passwords private
Avoiding suspicious payment links
Never sharing one-time authentication codes
Reviewing financial statements for unfamiliar transactions

33. International Processing

Wdypuzzle may serve customers in:

United States
United Kingdom
France
Germany
Australia
Spain
Canada
Italy
Belgium
Portugal

Personal information may be processed in countries other than the customer's own location, including countries where service providers operate.

Where applicable law requires safeguards for international data transfers or processing, those requirements apply.

34. Privacy Rights

Depending on where you live and applicable privacy law, you may have rights to:

Request access to personal information
Request correction
Request deletion
Request a copy of certain information
Request portability where applicable
Object to certain processing
Restrict certain processing
Withdraw consent where processing depends on consent
Opt out of certain targeted advertising
Opt out of certain legally defined sales or sharing
Appeal certain privacy decisions where applicable

Not every right applies in every location or circumstance.

35. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights where the applicable law applies to Wdypuzzle.

Depending on the jurisdiction, these may include rights to:

Confirm whether personal information is processed
Access personal information
Correct inaccurate information
Delete certain information
Obtain a portable copy
Opt out of targeted advertising
Opt out of certain legally defined sale or sharing
Opt out of certain profiling activities

Applicable requests will be handled according to the requirements of the relevant law.

36. Global Privacy Control

Where required by applicable law and supported by the website technology in use, Wdypuzzle may recognize legally valid browser-based privacy preference signals such as:

Global Privacy Control (GPC)

The effect of the signal depends on applicable law and the technologies enabled on the website.

37. European Privacy Rights

Where GDPR or another applicable European privacy law applies, individuals may have rights including:

Access
Correction
Deletion
Restriction
Objection
Data portability
Withdrawal of consent

Individuals may also have the right to submit a complaint to an applicable supervisory authority.

38. United Kingdom Privacy Rights

Where UK privacy law applies, customers may have applicable rights concerning:

Access
Correction
Deletion
Restriction
Objection
Data portability
Withdrawal of consent

The rights available depend on the circumstances and applicable law.

39. Legal Bases for EEA and UK Processing

Where GDPR or UK GDPR applies, personal information may be processed under legal bases such as:

Contract

Processing may be necessary to:

Process an order
Receive payment
Prepare a Coffee Table
Arrange shipping
Deliver an order
Handle cancellation
Handle returns
Issue refunds
Provide transaction-related support

Legitimate Interests

Processing may be used for reasonable business purposes such as:

Fraud prevention
Website security
Business administration
Service improvement
Appropriate analytics

where those interests are not overridden by applicable individual rights.

Consent

Consent may be used where required for:

Marketing communications
Optional cookies
Certain advertising technologies

Legal Obligation

Processing may be necessary to comply with:

Tax requirements
Accounting obligations
Valid legal requests
Other applicable laws

40. Automated Tools

Wdypuzzle may use automated tools to assist with functions such as:

Fraud screening
Payment security
Website security
Analytics
Advertising

Where applicable law places restrictions on solely automated decisions that produce legal or similarly significant effects, such processing should be handled in accordance with those requirements.

41. Children's Privacy

The Wdypuzzle website is intended for people who are legally capable of completing online purchases.

Wdypuzzle does not intentionally seek personal information directly from children who are not legally able to enter into their own online transactions.

If we learn that children's personal information was collected in a manner prohibited by applicable law, reasonable steps may be taken to delete it.

42. User-Generated Content

If customers are able to submit reviews, photos, videos, or comments for public display, that content may be visible to other visitors.

Customers should not publicly include:

Payment information
Private home addresses
Sensitive personal information
Personal information concerning another person without permission

Wdypuzzle may remove content that is unlawful, fraudulent, abusive, misleading, infringing, or otherwise inappropriate.

43. Third-Party Websites

The Wdypuzzle website may contain links to independent third-party websites or services.

Once you leave Wdypuzzle, the third party's privacy practices apply.

Wdypuzzle is not responsible for the independent:

Privacy policies
Security practices
Data handling
Content

of websites or services that we do not control.

44. Social Media

If you interact with Wdypuzzle through a social-media service, that platform may independently process information under its own privacy practices.

Information voluntarily published publicly may be visible to others.

Please do not send sensitive payment credentials through social-media messages.

45. Fraud and Security Monitoring

Wdypuzzle may process information to detect or investigate:

Fraudulent purchases
Unauthorized transactions
Suspicious payment activity
Website attacks
Promotion abuse
Return abuse
Refund abuse
Other security threats

These activities help protect customers, transactions, and the website.

46. How to Submit a Privacy Request

To submit an applicable privacy request, contact:

support@wdypuzzle.com

Please use a subject line such as:

Privacy Request – Wdypuzzle

Describe the right or request you wish to exercise.

Wdypuzzle may request information reasonably necessary to:

Locate relevant records
Verify identity
Prevent unauthorized disclosure
Understand the request

We will not intentionally request more information than reasonably necessary for verification.

47. Authorized Agents

Where applicable law permits an authorized agent to submit a privacy request on your behalf, Wdypuzzle may request reasonable evidence showing that the agent has authority to act for you.

Direct identity verification may also be required where permitted by law.

48. Response Timing

Wdypuzzle responds to verified privacy requests within the timeframe required by applicable law.

The applicable timeframe may depend on:

Customer location
Type of request
Complexity of the request
Applicable privacy law

Where legally permitted, additional time may be used when reasonably necessary, with appropriate notice.

49. Non-Discrimination

Where required by applicable law, Wdypuzzle will not unlawfully discriminate against a customer simply because the customer exercised an applicable privacy right.

Exercising a privacy right does not prevent Wdypuzzle from using information that remains reasonably necessary to:

Fulfill an order
Deliver a Coffee Table
Process a refund
Prevent fraud
Comply with legal requirements

50. Relationship With Other Wdypuzzle Policies

This Privacy Policy should be read together with our:

Payment Methods Policy
Shipping Policy
Cancel My Order / Cancellation Policy
Return & Refund Policy
Terms of Service

Each policy addresses a different part of the customer relationship.

51. Changes to This Privacy Policy

Wdypuzzle may update this Privacy Policy when:

Website technology changes
Website features change
Service providers change
Advertising practices change
Business practices change
Product operations change
Privacy laws change
Legal requirements change

When a revised version is published, the Last Updated date will be updated.

52. Contact Wdypuzzle

For questions about this Privacy Policy or to submit a privacy-related request, contact:

WDYPUZZLE HOLDINGS
Brand: Wdypuzzle

Business Address:
4601 NEWCASTLE ROAD
STOCKTON, CALIFORNIA 95215
United States

Phone: +1 (601) 517-6310

Email: support@wdypuzzle.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Pacific Time

For privacy-related requests, use:

Privacy Request – Wdypuzzle

Please do not include complete credit card numbers, CVV codes, banking passwords, payment-account passwords, one-time authentication codes, or other unnecessary sensitive financial information in your message.