Return & refund policy

Last Updated: October 14, 2026
Currency: United States Dollar (USD)
Regions Covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Wdypuzzle, operated by WDYPUZZLE HOLDINGS, wants customers to understand clearly what happens if a Coffee Table purchase does not work out.

This Return & Refund Policy explains when a product may be returned, how to request a return, what condition the product must be in, who is responsible for return shipping, how damaged or incorrect products are handled, and how approved refunds are processed.

This policy applies to eligible purchases made directly through the official Wdypuzzle website.

1. Return Window

Wdypuzzle accepts eligible return requests within:

30 calendar days from the carrier-confirmed delivery date.

The 30-day period begins on the date carrier tracking shows the shipment as delivered.

If a Coffee Table is delivered in multiple packages, the return period for the complete product begins when the final required package has been delivered.

Requests submitted after the 30-day period may be declined unless applicable law provides additional rights.

2. Reasons You May Request a Return

Eligible return reasons may include:

You changed your mind
You ordered the wrong Coffee Table
You selected the wrong design, color, finish, or variant
The table does not suit your intended space
The product arrived damaged
The product is defective
You received the wrong product
Required hardware or components are missing
The shipment arrived materially incomplete
The product is materially different from its listing

Return eligibility depends on both the reason for the return and the condition of the product.

3. Change-of-Mind Returns

Wdypuzzle accepts eligible change-of-mind returns within the 30-day return period.

For a standard change-of-mind return, the Coffee Table should generally be:

Unused
Clean
Unmodified
Complete
Free from customer-caused damage
Returned with all originally supplied components
Returned with all hardware where applicable
Securely packaged for return transportation

Reasonable unpacking and inspection do not automatically make the product ineligible for return.

4. Coffee Table Return Condition

For an eligible change-of-mind return, all originally included components should be returned.

Depending on the product, these may include:

Tabletop
Legs
Base
Support components
Shelves where applicable
Hardware
Fasteners
Decorative components
Instructions
Other included parts

Missing important components may affect return eligibility or the refundable amount where legally permitted.

5. Assembled or Modified Furniture

Assembly alone does not automatically make a product ineligible if it can be safely disassembled and returned in an acceptable condition.

However, standard change-of-mind eligibility may be affected if the Coffee Table has been:

Permanently installed
Drilled
Cut
Glued
Painted
Refinished
Structurally modified
Damaged during assembly
Altered in another permanent way

This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.

6. How to Start a Return

Contact Wdypuzzle before sending any product back.

Email: support@wdypuzzle.com

Please include:

Full name
Order number
Email address used during checkout
Product you want to return
Quantity
Reason for the return
Photos or video where relevant

For faster identification, use the subject line:

Return Request – Order #[Order Number]

7. Return Authorization Is Required

Do not ship a Coffee Table back before receiving return authorization from Wdypuzzle.

After reviewing your request, we may provide:

Return authorization
Approved return address
Shipping instructions
Carrier instructions
Prepaid return label where applicable
Packaging instructions
Product-specific return directions

Receiving return authorization does not mean that a refund has already been approved.

The returned product may still need to be received and inspected.

8. Return Address

The Wdypuzzle business address is not automatically the return-processing address for every order.

Do not independently send a return to:

4601 NEWCASTLE ROAD, STOCKTON, CALIFORNIA 95215

unless Wdypuzzle specifically provides that address in written return instructions.

Unauthorized returns may be delayed or difficult to identify.

9. Return Method

Authorized returns are handled according to instructions provided by Wdypuzzle.

Depending on the size and packaging of the Coffee Table, the return may involve:

Standard parcel shipping
Oversized parcel service
Another appropriate carrier service

Customers should:

Follow the approved return instructions
Package the product securely
Retain proof of shipment
Keep the return tracking number where available

10. Change-of-Mind Return Shipping

For an eligible return caused by:

Change of mind
Wrong design selected by the customer
Wrong color or finish selected
Product no longer wanted
Product not suitable for the customer's intended space

the:

Customer is responsible for return shipping costs.

Return shipping costs for standard change-of-mind returns are generally non-refundable unless applicable law requires otherwise.

11. Damaged, Defective, Incorrect, or Incomplete Products

Wdypuzzle covers reasonable authorized return shipping when we verify that a Coffee Table:

Arrived damaged
Arrived defective
Was the wrong product
Was materially incomplete because of a Wdypuzzle fulfillment error

Depending on the situation, Wdypuzzle may provide:

Replacement hardware
Replacement component
Replacement product
Prepaid return arrangements
Authorized return
Refund

Please wait for instructions before purchasing return shipping independently.

Unauthorized return-shipping costs may not be reimbursed.

12. No Restocking Fee

Wdypuzzle does not charge a standard restocking fee for eligible authorized returns.

We also do not charge a separate standard:

Return authorization fee
Return processing fee
Administrative return fee

This does not prevent a reasonable refund adjustment where legally permitted if a returned product has:

Customer-caused damage
Missing components
Missing hardware
Significant modification
Another condition that materially reduces its value

13. Return Packaging

Coffee Tables must be securely packaged for return transportation.

Whenever reasonably possible, reuse the original:

Shipping carton
Protective wrapping
Foam
Corner protection
Interior supports
Hardware packaging
Protective inserts
Separate component cartons

If the original packaging is unavailable, use sturdy replacement packaging suitable for furniture transportation.

14. Protecting Furniture During Return Shipping

The Coffee Table should be protected against:

Scratching
Impact
Movement inside the carton
Crushed corners
Surface damage
Loose-hardware damage

Hardware and smaller components should be secured so they cannot move freely inside the package.

15. Damage During Return Shipping

Customers are responsible for taking reasonable care when packaging a change-of-mind return.

Where legally permitted, the refundable amount may be affected if the returned Coffee Table is materially damaged during transportation because of clearly inadequate packaging.

Any adjustment will be based on the actual condition of the returned product.

16. Damaged Products

Please inspect your Coffee Table shortly after delivery.

If it arrives damaged, contact Wdypuzzle as soon as reasonably possible.

Please provide:

Order number
Photo of the shipping label
Photos of the outer packaging
Photos of internal protective packaging
Clear photos or video showing the damage
Brief description of the issue

Keep the product and packaging until Wdypuzzle confirms the next step.

17. Defective Products

If you believe your Coffee Table has a manufacturing or structural defect, contact Wdypuzzle within the applicable return period.

Please provide:

Order number
Description of the issue
Photos or video where useful

Depending on the verified issue and product availability, Wdypuzzle may offer:

Replacement hardware
Replacement component
Replacement product
Authorized return
Refund

18. Missing Hardware or Components

Before reporting something missing, please inspect:

Main carton
Protective inserts
Foam compartments
Hardware bags
Separate component cartons
Underside packaging

If a required component remains missing, contact Wdypuzzle with:

Order number
Product name
Description of the missing item
Photos of received contents where useful

Where practical, Wdypuzzle may send the missing component without requiring the entire table to be returned.

19. Wrong Product Received

If you receive a Coffee Table different from the product shown on your order confirmation, avoid:

Full assembly
Drilling
Painting
Refinishing
Permanent installation
Other substantial modification

Contact Wdypuzzle and provide:

Order number
Photo of the received product
Photo of the shipping label
Photo of the packaging
Brief explanation

After verification, Wdypuzzle will provide an appropriate resolution.

20. Product Dimensions and Fit

Customers should carefully review the dimensions shown on the product page before ordering.

Lifestyle photography may make a Coffee Table appear larger or smaller because of:

Camera angle
Room size
Nearby furniture
Styling
Perspective

If the published dimensions are accurate but the table does not suit the customer's space, an otherwise eligible return is generally treated as a change-of-mind return.

If the published dimensions were materially inaccurate, contact Wdypuzzle for review.

21. Delivery Access and Fit

Before ordering furniture, customers should consider whether the packaged product can reasonably reach the intended location.

This may include checking:

Doorways
Hallways
Stairways
Elevators
Building entrances
Gates
Other access restrictions

If the published product information was accurate but the shipment cannot fit through the customer's premises, the situation will generally be treated as a change-of-mind matter, subject to applicable law.

22. Color and Finish Differences

Product appearance may vary somewhat because of:

Photography
Room lighting
Camera settings
Monitor calibration
Mobile-device settings
Screen brightness
Viewing angle

Minor display-related differences do not automatically make a Coffee Table defective.

If the physical product is materially different from its listing, contact Wdypuzzle for review.

23. Natural Material Variation

Some Coffee Tables may use wood or other naturally variable materials.

Normal differences may appear in:

Grain
Tone
Texture
Knots
Natural markings
Surface patterns
Material character

These variations are not automatically considered defects when they are consistent with the product description and the nature of the material.

24. Assembly Damage

Damage caused during customer assembly is generally different from a manufacturing defect.

Examples may include:

Over-tightening hardware
Using incorrect hardware
Forcing components together
Unauthorized drilling
Improper installation
Dropping components
Painting or refinishing
Structural modification

If you believe a component was defective before assembly, stop assembly where practical and contact Wdypuzzle.

25. Products That May Not Qualify for a Standard Return

A standard change-of-mind return may be declined when:

The request is submitted after 30 calendar days
The product is returned without authorization
The product shows substantial use
The Coffee Table has been permanently modified
The product was materially damaged during assembly
Required components or hardware are missing
Customer-caused damage is present
The product was materially damaged because of inadequate return packaging
The product was clearly disclosed as final sale before purchase

These conditions do not remove mandatory rights concerning damaged, defective, incorrect, incomplete, or misdescribed products.

26. Final Sale Products

A product is considered final sale only when that condition is clearly disclosed before purchase.

The disclosure may appear on:

Product page
Shopping cart
Checkout

where applicable.

Clearly identified final-sale products may not qualify for a standard change-of-mind return.

Mandatory consumer rights remain unaffected.

27. Return Inspection

After an authorized return reaches the approved return location, Wdypuzzle may inspect:

Product identity
Overall condition
Tabletop
Legs or base
Surface finish
Included hardware
Included components
Signs of use
Assembly status
Modifications
Customer-reported issue
Return packaging

Inspection is completed before the refund is finalized.

28. Refund Approval

A refund becomes eligible after:

The return has been authorized.
The Coffee Table has been received.
The product has been inspected.
The return has been approved under this policy.

Where a full refund applies, Wdypuzzle refunds the eligible amount paid for the returned product.

29. Refund Processing Time

After an eligible return has been received, inspected, and approved, Wdypuzzle normally submits the refund within:

7 business days after return approval.

This is Wdypuzzle's refund-processing period.

Additional time may be required by the customer's financial institution.

30. Refund Method

Approved monetary refunds are normally returned to the:

Original payment method used for the purchase

For example:

Credit or debit card: Original card
PayPal: Original PayPal transaction
Other supported payment service: Original transaction

Refunds generally cannot be redirected to:

Another person's payment account
A different card
An unrelated bank account
Another unrelated payment method

31. Refund Currency

Approved refunds are processed in:

United States Dollars (USD)

If the customer's financial institution converted the original transaction into another currency, the local-currency amount returned may differ because of:

Exchange-rate changes
Currency-conversion fees
Bank policies
Payment-provider policies

Wdypuzzle does not control these independent currency-conversion differences.

32. Bank Processing Time

Wdypuzzle's 7-business-day refund-processing period is separate from the financial institution's posting period.

After Wdypuzzle submits an approved refund, additional time may be required by:

Bank
Card issuer
PayPal
Other payment provider

Wdypuzzle cannot control or accelerate their processing schedule.

33. Original Shipping Charges

For a standard change-of-mind return:

Original outbound shipping charges are generally non-refundable

unless applicable law requires otherwise.

If a full return results from a verified:

Damaged product
Defective product
Incorrect product
Wdypuzzle fulfillment error

eligible standard outbound shipping charges paid directly to Wdypuzzle may be included in the refund where appropriate.

34. Free Shipping Orders

An order that originally qualified for free standard shipping does not automatically qualify for free return shipping.

For an eligible change-of-mind return:

The customer is responsible for return shipping.

For verified damaged, defective, incorrect, or materially incomplete products caused by Wdypuzzle:

Wdypuzzle covers reasonable authorized return shipping.

35. Partial Returns

If an order contains multiple Coffee Tables, customers may return selected eligible products.

Each returned product must individually satisfy the applicable return requirements.

A partial return may affect:

Bundle pricing
Promotional discounts
Minimum-order offers
Free-shipping eligibility

where this was clearly part of the original promotion and where legally permitted.

36. Exchanges

Wdypuzzle does not offer standard direct exchanges.

If you want another:

Coffee Table
Design
Finish
Color
Variant

please return the original eligible product and place a separate order for the preferred item.

A replacement provided to resolve verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.

37. Replacement Components

Where practical, Wdypuzzle may resolve an issue by supplying a replacement component instead of requiring the complete table to be returned.

This may include:

Hardware
Fasteners
Leg or base components
Support pieces
Other included parts

Availability depends on the product and specific issue.

38. Replacement Products

Where appropriate, Wdypuzzle may provide a replacement Coffee Table for a verified:

Damaged product
Defective product
Incorrect product
Materially incomplete product

Replacement availability depends on current inventory.

If a suitable replacement is unavailable, another eligible resolution may be offered.

39. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not automatically:

An approved cancellation
An authorized return
An approved refund

A refused Coffee Table may need to be returned, received, and inspected before any refund can be reviewed.

Carrier return charges may apply where legally permitted.

40. Returned-to-Sender Shipments

A shipment may be returned to sender because of:

Incorrect address
Incomplete address
Repeated unsuccessful delivery attempts
Failure to accept or collect the shipment
Recipient refusal
Restricted delivery access

Wdypuzzle will review the circumstances after the shipment has been returned.

Customer-related carrier or re-shipping charges may apply where legally permitted.

41. Lost Shipments

A delayed shipment is not automatically considered lost.

If the carrier confirms that an order was lost before delivery, no physical return is required.

Depending on the circumstances and product availability, Wdypuzzle may provide:

Replacement
Refund

Lost-shipment procedures are explained further in our Shipping Policy.

42. Delivered but Not Received

If tracking shows Delivered but you cannot locate the shipment, first check:

Building entrance
Reception
Mailroom
Receiving area
Household members
Neighbors
Building management
Carrier delivery photograph or notice

If the shipment remains missing, contact Wdypuzzle with the order number and tracking information.

We may review carrier records before determining the appropriate next step.

43. Order Cancellation

Cancellation before shipment is governed by our Cancel My Order / Cancellation Policy.

Customers may request cancellation within:

24 hours after placing the order

provided fulfillment has not progressed beyond a stage where the order can reasonably be stopped.

Once the order has shipped, it generally can no longer be handled through the standard pre-shipment cancellation process.

44. International Returns

This Return & Refund Policy applies to eligible orders shipped to:

United States
United Kingdom
France
Germany
Australia
Spain
Canada
Italy
Belgium
Portugal

International furniture returns may require additional:

Carrier documentation
Customs documentation
Product information
Return declarations

Please wait for Wdypuzzle's return instructions before arranging an international return.

45. Duties, VAT, GST, and Customs Charges

Refund treatment for:

Import duties
VAT
GST
Brokerage charges
Customs-processing fees

may depend on:

Destination
Return reason
Whether Wdypuzzle collected the charge
Applicable customs requirements
Applicable law

Charges paid directly to an independent carrier, customs authority, or brokerage provider may be subject to that organization's own refund process.

46. Abuse of the Return Process

Wdypuzzle may investigate activity that reasonably appears to involve fraudulent or abusive use of the return process.

Examples may include:

Returning a different product
Intentionally removing components
Falsifying product damage
Altering furniture and claiming it arrived that way
Repeated misuse of return procedures

Nothing in this section prevents customers from making legitimate claims involving damaged, defective, incorrect, incomplete, or misdescribed products.

47. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or reduce consumer rights that cannot legally be waived.

Customers may have additional rights depending on their:

State
Province
Country
Jurisdiction

Where applicable law provides greater protection than this policy, the mandatory legal requirement takes priority.

48. Related Wdypuzzle Policies

This Return & Refund Policy should be read together with our:

Shipping Policy
Cancel My Order / Cancellation Policy
Payment Methods Policy
Privacy Policy
Terms of Service

Each policy addresses a different stage of the transaction.

49. Changes to This Policy

Wdypuzzle may update this Return & Refund Policy when:

Product operations change
Return procedures change
Shipping arrangements change
Payment procedures change
Business practices change
Legal requirements change

When a revised version is published, the Last Updated date will be updated.

50. Contact Wdypuzzle

For questions about returns, damaged or defective Coffee Tables, incorrect products, missing hardware or components, replacement requests, or refunds, contact:

WDYPUZZLE HOLDINGS
Brand: Wdypuzzle

Business Address:
4601 NEWCASTLE ROAD
STOCKTON, CALIFORNIA 95215
United States

Phone: +1 (601) 517-6310

Email: support@wdypuzzle.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Pacific Time

For an existing order, please include your Order ID whenever available.

For return requests, use:

Return Request – Order #[Order Number]

Please do not send complete card numbers, CVV codes, banking passwords, PayPal passwords, payment-account passwords, one-time authentication codes, or other unnecessary sensitive credentials by email.