Shipping policy

Last Updated: October 14, 2026
Currency: United States Dollar (USD)
Regions Covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Wdypuzzle, operated by WDYPUZZLE HOLDINGS, ships Coffee Tables to customers in the United States and selected international markets.

This Shipping Policy explains our shipping destinations, order-processing time, estimated transit times, shipping charges, free-shipping thresholds, tracking, international delivery matters, damaged shipments, lost shipments, and returned-to-sender orders.

All shipping charges and applicable order amounts collected by Wdypuzzle are displayed in United States Dollars (USD) unless otherwise stated.

Delivery periods are estimates and are not guaranteed arrival dates.

1. Shipping Destinations

Wdypuzzle currently offers standard shipping to:

United States

• United States

Canada

• Canada

United Kingdom & Europe

• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal

Australia

• Australia

If a destination is unavailable during checkout, Wdypuzzle is currently unable to provide standard shipping to that address.

2. Shipping Rates and Delivery Estimates

Our current standard shipping terms are:

The shipping amount displayed during checkout is the amount that applies to the order.

Google allows merchants to configure flat-rate shipping and free shipping above a defined order value, so this structure maps cleanly into Merchant Center. Trợ Giúp Google

3. How Delivery Time Is Calculated

Estimated delivery time is calculated as:

Processing Time + Carrier Transit Time = Estimated Total Delivery

For example, a U.S. order may require:

1–2 business days processing + 4–7 business days transit = approximately 5–9 business days total

Google Merchant Center similarly treats shipping speed as handling time plus transit time. Trợ Giúp Google

4. Order Processing Time

Wdypuzzle's standard processing time is:

1–2 business days after successful payment confirmation.

Processing may include:

• Payment confirmation
• Order review
• Shipping-address verification
• Inventory confirmation
• Product inspection
• Protective furniture packaging
• Shipping-label preparation
• Carrier coordination

Processing ends when the applicable carrier receives the shipment.

5. Business Days

For order processing, business days are generally:

Monday through Friday

excluding applicable U.S. public holidays.

Saturday, Sunday, and public holidays do not normally count toward the standard processing period.

Carrier operating schedules may differ.

6. United States Shipping

For eligible U.S. orders:

Processing Time: 1–2 business days
Transit Time: 4–7 business days
Estimated Total Delivery: 5–9 business days
Standard Shipping: USD 49.99
Free Standard Shipping: Orders of USD 699 or more

Applicable sales tax may be calculated during checkout where legally required.

7. Canada Shipping

For eligible Canadian orders:

Processing Time: 1–2 business days
Transit Time: 6–9 business days
Estimated Total Delivery: 7–11 business days
Standard Shipping: USD 79.99
Free Standard Shipping: Orders of USD 899 or more

Applicable taxes, duties, brokerage fees, or customs-processing charges may apply.

8. United Kingdom & Europe Shipping

This region includes the United Kingdom, France, Germany, Spain, Italy, Belgium, and Portugal.

Processing Time: 1–2 business days
Transit Time: 7–11 business days
Estimated Total Delivery: 8–13 business days
Standard Shipping: USD 99.99
Free Standard Shipping: Orders of USD 999 or more

Applicable VAT, duties, brokerage charges, or customs-processing fees may apply.

9. Australia Shipping

For eligible Australian orders:

Processing Time: 1–2 business days
Transit Time: 9–13 business days
Estimated Total Delivery: 10–15 business days
Standard Shipping: USD 129.99
Free Standard Shipping: Orders of USD 1,199 or more

Applicable GST, duties, customs charges, or brokerage costs may apply.

10. Free Shipping Eligibility

Free standard shipping is available when the eligible product subtotal reaches:

United States: USD 699 or more
Canada: USD 899 or more
United Kingdom & Europe: USD 999 or more
Australia: USD 1,199 or more

Unless a promotion specifically states otherwise:

• Eligibility is calculated from the product subtotal after discounts
• Taxes do not count toward the threshold
• Duties do not count toward the threshold
• Shipping charges do not count toward the threshold
• Separate orders cannot be combined
• Free shipping applies to standard shipping only

The shipping amount displayed at checkout controls the transaction.

11. Shipping Cost Accuracy

Wdypuzzle aims to display shipping charges before customers complete payment.

Shipping charges may reflect costs directly related to:

• Transportation
• Delivery
• Handling
• Logistics
• Carrier service

Google requires relevant shipping-related charges to be included in the reported shipping cost and recommends matching or reasonably overestimating the amount a customer actually pays rather than understating it. Trợ Giúp Google

12. Coffee Table Packaging

Coffee Tables may require protective furniture packaging because of their size, weight, materials, and surface finish.

Depending on the product, packaging may include:

• Reinforced cartons
• Protective wrapping
• Foam
• Corner protection
• Interior supports
• Hardware compartments
• Protective inserts
• Separate component cartons

Packaging varies by product.

13. Partially Disassembled Products

Certain Coffee Tables may be shipped partially disassembled.

Depending on the product, the package may contain:

• Tabletop
• Legs
• Base
• Structural supports
• Hardware
• Fasteners
• Instructions

Customers should review the individual product page for assembly information.

14. Multi-Package Shipments

Some Coffee Tables or multi-item orders may ship in more than one package.

In this situation:

• Packages may have separate tracking numbers
• Tracking may activate at different times
• Packages may move through different carrier facilities
• Packages may arrive on different days

A partial delivery does not automatically mean another package is missing.

15. Shipping Address Requirements

Customers are responsible for providing an accurate and complete shipping address.

Please provide:

• Recipient name
• Street address
• Apartment or unit where applicable
• City
• State, province, or region
• ZIP or postal code
• Country
• Telephone number where required
• Email address

Incorrect information may result in delays, failed delivery, address-correction charges, or return to sender.

16. Delivery Access

Before ordering, customers should consider whether the Coffee Table shipment can reasonably reach the delivery location.

This may include checking:

• Doorways
• Hallways
• Stairways
• Elevators
• Building entrances
• Gates
• Other access restrictions

Unless specifically stated otherwise, standard shipping should not be assumed to include in-home placement, assembly, installation, or room-of-choice delivery.

17. Address Changes

If you notice an address error, contact:

support@wdypuzzle.com

as soon as possible.

Address changes are not guaranteed once packing or carrier processing has begun.

After shipment, any rerouting or correction depends on carrier availability and may involve additional charges.

18. Tracking Information

Tracking information may be provided after shipment where available.

Possible tracking statuses include:

• Label Created
• Awaiting Carrier Pickup
• In Transit
• Processing at Facility
• Customs Processing
• Out for Delivery
• Delivered

A Label Created status does not necessarily mean the carrier has physically collected the shipment.

19. International Taxes and Duties

Orders outside the United States may be subject to:

• VAT
• GST
• Import duties
• Brokerage fees
• Customs-processing charges
• Local carrier charges

If Wdypuzzle collects a particular amount during checkout, it will be shown before payment is completed.

Amounts not collected by Wdypuzzle may be charged separately by the carrier or applicable authority.

20. Customs Delays

International shipments may be inspected or held by customs.

Customs clearance is controlled by the relevant government authority and may extend the estimated delivery period.

Wdypuzzle cannot guarantee customs-processing times.

21. Delivery Delays

Delivery estimates may be affected by:

• Severe weather
• Natural disasters
• Public holidays
• Peak shipping periods
• Carrier congestion
• Transportation disruption
• Customs processing
• Remote-area delivery
• Address problems
• Failed delivery attempts

A delayed shipment is not automatically considered lost.

22. Inspecting Your Shipment

Please inspect the shipment shortly after delivery.

Check:

• Outer packaging
• Protective materials
• Tabletop
• Base or legs
• Surface condition
• Hardware
• Included components

If something appears damaged, defective, incorrect, or materially incomplete, contact Wdypuzzle.

23. Damaged Shipments

For a damaged shipment, please provide:

• Order number
• Shipping-label photo
• Outer-package photos
• Internal-package photos
• Product photos or video
• Brief description of the damage

Keep the product and packaging until we confirm the next step.

24. Missing Components

Before reporting something missing, inspect all:

• Cartons
• Protective inserts
• Hardware bags
• Interior compartments
• Separate component packages

Where practical, Wdypuzzle may send a missing component rather than require the entire Coffee Table to be returned.

25. Package Marked Delivered but Not Received

If tracking shows Delivered but the shipment cannot be located, first check:

• Entrance
• Reception
• Mailroom
• Receiving area
• Household members
• Neighbors
• Building management
• Carrier delivery notice or photograph

If the shipment remains missing, contact Wdypuzzle with the order number and tracking information.

26. Lost Shipments

A delayed shipment is not automatically considered lost.

If the carrier officially confirms the shipment as lost before delivery, Wdypuzzle may provide an eligible:

• Replacement; or
• Refund

depending on product availability and circumstances.

27. Returned-to-Sender Shipments

A shipment may be returned because of:

• Incorrect address
• Incomplete address
• Repeated failed delivery attempts
• Failure to accept or collect delivery
• Recipient refusal
• Restricted access
• Customs-related problems

Customer-related return or re-shipping costs may apply where legally permitted.

28. Order Cancellation

Cancellation is governed by our Cancel My Order / Cancellation Policy.

Customers may request cancellation within:

24 hours after placing the order

provided fulfillment can still reasonably be stopped.

Once an order enters the carrier network, standard cancellation is generally no longer available.

29. Returns After Delivery

Eligible returns are governed by our Return & Refund Policy.

Customers should contact Wdypuzzle before returning a Coffee Table.

Do not independently ship furniture to our business address unless that address is specifically provided in the return instructions.

30. Consumer Rights

Nothing in this Shipping Policy is intended to remove or restrict mandatory consumer rights.

Where applicable law gives customers greater protection, that legal requirement takes priority.

31. Related Policies

Please also review:

• Cancel My Order / Cancellation Policy
• Return & Refund Policy
• Payment Methods Policy
• Privacy Policy
• Terms of Service

32. Changes to This Policy

Wdypuzzle may update this policy when shipping destinations, prices, carrier arrangements, delivery estimates, fulfillment procedures, or legal requirements change.

The Last Updated date will be revised when an updated version is published.

33. Contact Wdypuzzle

For shipping, tracking, delivery, damaged Coffee Tables, missing packages, address corrections, or returned shipments, contact:

WDYPUZZLE HOLDINGS
Brand: Wdypuzzle

Business Address:
4601 NEWCASTLE ROAD
STOCKTON, CALIFORNIA 95215
United States

Phone: +1 (601) 517-6310
Email: support@wdypuzzle.com
Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Pacific Time

For an existing shipment, please include your Order ID and tracking number whenever available.